The best way to get help, ask questions, or report issues is through our community forum at bridgeautomation.com/forum. Our forum is monitored regularly and is the fastest way to get a response from the Bridge Automation team and the wider community of structural engineering professionals who use our tools.
For general questions about Bridge Automation, our software tools, or the site itself, please post in the General section of the forum. This includes questions about how a specific tool works, what methods or standards are used in a calculation, or whether a particular feature is planned. You will typically receive a response within one business day.
If you encounter a bug or unexpected behavior in any of our tools, please post a detailed report in the forum. To help us reproduce and resolve the issue quickly, include the following in your post:
The more detail you provide, the faster we can identify the root cause and issue a fix. All confirmed bugs are corrected and redeployed as quickly as possible.
We welcome suggestions for new tools, improvements to existing tools, or additional design code support. Please post feature requests in the forum under the appropriate category. Requests that are technically feasible and broadly useful to the community are prioritized for inclusion in future updates.
We are particularly interested in feedback about:
If you believe a tool is producing an incorrect or unexpected result, we want to know. Please post in the forum with the details of your input and the expected vs. actual output. We take calculation accuracy very seriously. All reported discrepancies are investigated against the relevant design standard or engineering reference, and corrections are issued when warranted.
Many common questions are already answered on the FAQ page. Before posting in the forum, it's worth checking there first to see if your question has already been addressed.